Effective Date: August 3, 2025

At CareHome LLC (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information, including how we handle your SMS consent, in compliance with applicable carrier requirements.

We may collect the following types of personal information when you interact with our website, services, or staff:

• Contact Information: Full name, phone number, email address, and mailing address

• Demographic Information: Date of birth, gender, insurance type, or caregiver information

• Health and Service Information: Information necessary for residential care services

• Communication Preferences: Opt-in/opt-out status for SMS/text messages and email

• Usage Data: IP address, browser type, pages visited, and time spent on our site

We use your information for the following purposes:

• To provide and manage residential care and support services

• To communicate with you about our services, including scheduling, billing, and updates

• To send appointment reminders and important service-related messages via SMS or email

• To process inquiries, referrals, and admissions

• To improve our website, services, and user experience

• To comply with legal and regulatory requirements

We do not sell or rent your personal information. We may share your personal data only with:

• Authorized staff who need access to provide care or customer support

• Service providers that assist in managing communication, IT systems, or operations

• Government agencies or insurance providers when required by law or for billing purposes

We require all third-party service providers to protect your personal information and use it only for the purposes we specify.

We may send you text messages if you opt in to receive them. These messages may include:

• Appointment reminders

• Service updates

• Emergency notifications

• Important administrative communications

SMS consent is not shared with third parties.

You can opt out of SMS communications at any time by replying "STOP" to any text you receive from us.

We implement administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, or misuse. However, no system can be 100% secure.

You have the right to:

• Access and review your personal information

• Request corrections or updates

• Withdraw consent for communications

• Request deletion of your information, subject to legal and service obligations

To exercise your rights, please contact us at contact@carehomeva.com.

We may use cookies, web beacons, and other tracking technologies to collect information about your interactions with our website. This information helps us improve user experience, analyze traffic, and customize content.

You can control or disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our site.

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information promptly.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top and provide a prominent notice on our website.

Contact Information

If you have questions about this policy or wish to exercise your rights, please contact:

CareHome LLC
1110 South Dickenson Ave, Sterling, VA 20164
Email: contact@carehomeva.com
Phone: 703-202-0185
Licensed Provider with the Virginia DBHDS